Texas Patient Rights: Records, Licensing & Complaints

As a licensed chiropractic provider in Texas, In Stride Chiropractic is required under House Bill 4224 (89th Regular Session, effective September 1, 2025) to provide clear instructions for how patients may request their health care records, contact the appropriate licensing authority, and file a consumer complaint. The information below fulfills that requirement under Section 181.105 of the Texas Health and Safety Code.

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How to Request Your Health Care Records

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You have the right to access and obtain copies of your chiropractic records at any time. To make a request:

1. Submit a written, signed, and dated request to our office. Written requests are preferred, though verbal requests are accepted.

2. Specify the records you need. For example: "All records from January 2024 to present" or "Records from my initial exam."

3. Include your full legal name, date of birth, and a phone number so we can verify your identity.

4. Submit your request by one of the following methods:

 

In person: 1445 MacArthur Drive, Suite 264, Carrollton, TX 75007

 

By phone or text: 469-324-9844

 

We will process your request in accordance with applicable Texas law and HIPAA regulations. A reasonable, cost-based fee may apply for copying.

 

How to Contact Our Licensing Authority

 

In Stride Chiropractic is licensed and regulated by the Texas Board of Chiropractic Examiners. If you have a concern about a provider's license or professional conduct, you may contact the TBCE directly:

 

Texas Board of Chiropractic Examiners 333 Guadalupe Street, Suite 3-825 Austin, TX 78701 Phone: 512-305-6700 Website: txchiroboard.state.tx.us

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How to File a Consumer Complaint

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If you believe your health information privacy rights have been violated, you may file a complaint with the Texas Health and Human Services Commission:

 

• Online: hhs.texas.gov/report-fraud-abuse-neglect

• Phone: 1-800-458-9858

• Mail: Health and Human Services Commission, Consumer Rights and Services, P.O. Box 13247, Austin, TX 78711

 

You may also file a federal complaint with the U.S. Department of Health and Human Services, Office for Civil Rights: hhs.gov/ocr/complaints

 

Filing a complaint will not affect your ability to receive care at our office.